House of Dhurries return and complaint

The House of Dhurries range of 23 rug designs and 12 pillow designs is handmade, locally sourced in India. Each product is made individually by the weavers and thus each product is unique. Small variations in color, precise measurements and finishes may occur. 

Return shipping is at the customer's own expense. In the event of a complaint (ie defects in the item), the return shipping will of course be refunded. Write to returns@scandinavianspring.com for both returns and complaints. Attach your order reference / receipt for your purchase and attach photos in case of complaints, as it facilitates the expedition.

Return: 
We give 14 days return policy from the day the item is received. The customer must, within the first 14 days of receipt, inform Scandinavian Spring at returns@scandinavianspring.com that the item will be returned. The customer can first send the item back, with written approval from Scandinavian Spring.

The customer has another 14 days to send the item back to the supplier House of Dhurries - further info about address for return, etc. is available from Scandinavian Spring. Return shipping is at the customer's own expense. The customer is responsible for the item being returned in original packaging and in unchanged condition, ie. unused.

Complaint: 
In cases where the item has been received damaged or defective, Scandinavian Spring will, at the customer's choice, deliver a new product or refund the amount originally paid for the item. Complaints must be reported within a "reasonable time" after the customer has discovered the defect in the item. There is a 24 month right to make a complaint when presenting a receipt. 

Contact us via returns@scandinavianspring.com. In the email, the customer must justify the nature of the complaint, attach photos and enclose your order confirmation or receipt. Once the material has been submitted, the customer will receive a confirmation email. 

According to the latest trade rules, it is no longer possible to refuse receipt or to send the item back without the written agreement of both parties. This applies to all return shipments.

Refund of amounts:
Once the item has been received back and approved, the original amount is paid out. In the event of a complaint, the entire amount is refunded, or the item is exchanged free of charge at the buyer's choice.

Return packages:
For carpets that have been ordered and have not been received or returned to us due to the customer not being available after several delivery attempts, a dialogue is entered into regarding. delivery. For ordered custom products, the money will not be refunded.

Once a return shipment has been received and approved, the same card or bank account used for the purchase is credited. If we receive the return shipment without agreement, the goods will be sent back, at the customer's expense.

Order cancellation:
The customer does not have the option to cancel / cancel the order once the order has been completed on the webshop. The customer can contact Scandinavian Spring and agree to send the item back. The return shipping is at the customer's own expense. The item will be treated as a "cancellation / return", and the same rules will apply. 

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